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Support > LoHost Email Services FAQ

Which e-mail software can I use?

You can collect your LoHost email through any POP3 and SMTP compliant email program, such as Eudora, Outlook, Netscape Messenger, Mozilla mail, Entourage, Safari, etc. We also have webmail for those on the move.

If you don't already have one, we highly recommend Mozilla Thunderbird. It is available for Windows, Mac, Linux, and many other platforms and is 100% free to use.


What e-mail server addresses should I use?

The current LoHost e-mail server addresses are listed on our support homepage. Our e-mail servers support POP3 and IMAP mail delivery. For businesses running Microsoft Exchange or other local mail/groupware systems we also provide SMTP mail delivery.


How do I use the LoHost SMTP servers?

You can either use the SMTP server provided by the ISP you connect to the Internet via, or provided you have at least a mailbox with LoHost, you can use the LoHost SMTP servers. The benefit of the latter is that you can use them regardless of who you are connected to the Internet via, so you don't have to change any settings. This is especially useful if you are on the move and connect via hotel connections, wireless hotspots, etc.

You should enable authentication, set the user name and password to that of your Lohost POP3 account. Do not enable SPA. Server names are available from the support index.


Help! My ISP is blocking alternative SMTP servers

The LoHost SMTP servers listen on both the standard SMTP port 25 and port 2525. Most current e-mail programs will allow you to specify the SMTP port.


My Email Program Asks Me For The Password Repeatedly

Make sure that you type in your username and password exactly as they are in your LoHost signup email. It may be that you have an unnecessary space, or have typed one or more characters in the wrong case e.g. password and Password are two different things as far as the mail system is concerned. Check that your Caps Lock light is not left on.
My Email Is Taking Forever To Download

It's probably that you have a lot of email, or somebody you know has sent you a file attachment in a message. File attachments can take some time. Rough estimates of data transfer per hour are 12MB on a 28.8k modem, 18MB on a 56k modem, and about 30MB an hour on single channel ISDN, subject to compression, etc.

If the mails just won't come down and you can browse the web ok, you know it's not your connection causing the problem, and in extreme cases we will try to help you clear the mailbox out.
I am receiving junk e-mail. Why is this?

Junk e-mail, commonly known as spam is a global Internet problem, and while we have sophisticated systems in place to try and keep it away from your e-mail, some may get through. Here are a few tips to minimise the chance of receiving junk e-mail.
  • Never ever respond to spam, no matter how annoyed it makes you. As soon as you do, the spammers know that your address is a live one, and they then send you more spam and/or sell your address on.
  • Avoid submitting your e-mail addresses to websites unless you absolutely have to.
  • Try to mangle your e-mail address in all newsgroup messages you post e.g. fred@fredNOSPAMTHANKYOU.com. People reading your message will realise to remove the NOSPAMTHANKYOU but the address harvesting programs that the spammers use will not.

Am I Protected Against E-mail Viruses?

The LoHost mail servers filter out viruses, and update their virus definitions twice a day. Having said this, new viruses appear every day and are not always transmitted specifically through e-mail attachments. Here are some tips..
  • If you don't know what the attachment is or were not expecting it don't open it.
  • Install antivirus software on your computer.
  • Make sure to keep the virus definitions for your antivirus software up to date.
If you are unsure on a good antivirus package to try, we recommend any of the following...
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